Our Company and Our Culture

Based in Boca Raton’s bustling business district, Level5 was founded in 2008 under the guidance of Chief Technology Officer Ben Filippelli, a recognized expert in the technology industry. After developing an accounting software company and taking it public that year, Ben sold his company and decided to embrace the tenet of “do what you love,” directing his focus to the technical side of IT and business technology as a Managed Services Provider.

Today, Level5 is the manifestation of Ben’s decades of innovation/technology prowess and COO Theon Paulino’s uncompromising principles of customer service. To further set ourselves apart from the pack and create a different kind of IT services for business, Level5 created a fully redundant IT environment to keep core services controlled in-house, breaking away from the standard practice of outsourcing IT to 3rd party vendors.

The Basis for Our Name – and Our Philosophy. 

The name Level5 was inspired by Jim Collins’ acclaimed book on business leadership, Good to Great: Why Some Companies Make the Leap…and Others Don’t. “Level 5 leadership” refers to the very top pinnacle in the hierarchy of leadership capabilities. After many years of research, Collins discovered that all of the great organizations he studied were headed by what he referred to as “Level 5 Leaders.” These leaders have a unique combination of fierce resolve and humility. They do not seek success for their own glory; rather, success is necessary so that the team and organization can thrive. Leaders at the other four levels may be successful, but they are unable to elevate their companies – or their clients – from mediocrity to sustained excellence.

It’s a concept that so deeply resonated with our founders that it became the foundation of all we do. From our inception, we knew that we didn’t want to be just one more “good IT support company” in this overcrowded space. We wanted to make the leap to great – to take the thing that we do best in the world and use it to become something exceptional, to do things differently, and to show our clients a way of thinking and a brand of service that they cannot get from just anyone else. We’ve so internalized the idea of “Level 5 leadership” that it’s become the standard we hold ourselves to… and invite you to hold us to as well.

Managed IT Services Company in Boca Raton, FL | Level5 Management

Who We Serve

While our clients span the US and several different countries, we are headquartered in Boca Raton, Florida, where we’ve been dedicated to serving South Florida businesses for many years.

Palm Beach County:

North Broward:

Dade County:

Level 5 leaders channel their ego needs away from themselves and into the larger goal of building a great company. It’s not that Level 5 leaders have no ego or self-interest. Indeed, they are incredibly ambitious—but their ambition is first and foremost for the institution, not themselves.” —Jim Collins, Good to Great

Let us Show You Refer A Business

Our Leadership

Ben Filippelli - Chief Technology Officer at Level5 Management | Managed IT Services Company

Ben Filippelli
Chief Technology Officer

As one of the company’s founding partners, Ben is the CTO as well as the architect and builder of Level5’s entire technology platform. He is also the creator of all customized platforms for our clients, and the director of all internal and external technology.

More About Ben
Theon Paulino - Chief Operations Officer at Level5 Management

Theon Paulino
Chief Operations Officer

The adamant Type A personality that governs all the company’s internal and external business operations, Theon’s preoccupation with detail and uncompromising insistence on creating a second-to-none client experience means she runs a pretty tight ship here at Level5 — but she doesn’t do it stone-faced.

More About Theon

Steven Cole
Director of Operations

Meet Steven Cole, our Director of Operations. Steven has been with the company since 2021 and has worked tirelessly to make it the success it is today. He is highly experienced in helping our existing customers get the most out of their services, as well as helping to grow the company as a whole. His knowledge and dedication to the company are invaluable and have helped to make it what it is today.

More About Steven

Logan Henderson
Marketing Coordinator

Meet Logan Henderson, our Marketing Coordinator here at the company. He’s in charge of developing and implementing marketing strategies that drive business growth and engagement. With a keen eye for detail and a passion for all things marketing, Logan is an invaluable member of our team. He’s always looking for new and innovative ways to connect with our audience and promote our brand. Whether it’s through social media campaigns, email marketing, or event planning, Logan is dedicated to ensuring that our marketing efforts are both effective and impactful.

More About Logan

Schedule a Free Discovery Call Today

Want to learn more about how level5 can improve your IT systems? Contact us today to schedule a free discovery call. Our experts will assess your IT systems and provide insights on how to improve them. Don't miss out on this opportunity to unlock the potential of your business. 

Schedule Now Call Today: (561) 509-2077