CompleteIT

Desktops, Laptops, and Servers

DescriptionFrequencyIncluded
Setup New Profiles on Desktops and LaptopsAs Needed
Add/ Edit/ Delete User AccountsAs Needed
Forgotten Password ResetsAs Needed
Archive Old User Accounts (Backup Email & Files)As Needed
Setup & Maintain Security GroupsAs Needed
Setup & Maintain Network DrivesAs Needed
Restore Files from BackupsAs Needed
Troubleshoot Operating System Not WorkingAs Needed
Troubleshoot Microsoft Office Not Working As Needed
Troubleshoot Anti-Virus Not WorkingAs Needed
Troubleshoot Approved Line of Business Apps Not WorkingAs Needed
Reboot ServersAs Needed
Troubleshoot Hardware IssuesAs Needed
Hard Drive Clean-up {Remove Temp & Unnecessary Files)As Needed
Warranty Claim ProcessingAs Needed
Microsoft Patch Management {Service Packs & Updates)24 X 7 X 365
Update Approved 3rd Party ApplicationsDaily
Equipment Purchase / InstallationAs Needed
End User Web Filtering24 X 7 X 365
Vendor ManagementAs Needed
Spam Filtering24x7x365
Quarterly Business ReviewQuarterly

Backups and Disaster Recovery

DescriptionFrequencyIncluded
Troubleshoot Server and Computer Backup FailuresAs Needed
Troubleshoot Office365 Backup FailuresAs Needed
Manual Test Restore & Report of All Approved BackupsMonthly

Printers

DescriptionFrequencyIncluded
Clear & Reset Printer QueuesAs Needed
Troubleshoot Printer IssuesAs Needed
Add / Edit / Delete Printer Mapping Group PoliciesAs Needed
Add / Edit / Delete Printer Drivers for Existing PrintersAs Needed
Troubleshoot Printer Hardware IssuesAs Needed
Warranty Claim ProcessingAs Needed

Network

DescriptionFrequencyIncluded
Reboot ServersAs Needed
Troubleshoot Hardware IssuesAs Needed
Hard Drive Clean-up (Remove Temp & Unnecessary Files)As Needed
Warranty Claim ProcessingAs Needed
Microsoft Patch Management (Service Packs & Updates)24 X 7 X 365
Update Approved 3rd Party ApplicationsDaily
Equipment Purchase/InstallationAs Needed
End User Web Filtering24 X 7 X 365
Vendor ManagementAs Needed
Spam Filtering24 X 7 X 365
Quarterly Business ReviewQuarterly

Get a Free Consultation

Want to learn more about how Level5 can improve your IT systems? Contact us today to schedule a free consultation.

Get Started Call Today: (561) 509-2077