Shadow AI refers to artificial intelligence tools that employees use without the knowledge or approval of the IT department. This includes consumer-grade chatbots, AI browser extensions, and AI-powered analytics tools. Shadow AI is dangerous because it sends your business data to third-party servers without security controls, privacy safeguards, or compliance oversight.

If your employees use free, consumer-grade AI tools (like the free version of ChatGPT), your data may be used to improve those models. Our enterprise AI platform guarantees that your data is never used to train or improve any AI model. Every conversation and document stays completely private.

Our enterprise AI platform provides access to 67+ large language models including GPT, Claude, Gemini, Llama, Mistral, and a range of open source options. Your team can compare models side-by-side and select the best fit for each task, all within a single secure environment.

The NIST AI RMF is a voluntary framework published by the National Institute of Standards and Technology that provides structured guidance for managing the risks of AI systems. It covers governance, risk mapping, measurement, and management. Level5 aligns your AI policies and security controls to this framework.

Yes especially if you use Copilot. Microsoft Copilot accesses everything within your Microsoft 365 environment that your users have permission to see. If your data permissions are misconfigured, Copilot can surface confidential files, HR documents, and financial data to unauthorized users. Governance and proper configuration are essential before deployment.

Our AI phone agent answers inbound calls with natural, human-like conversation. It triages requests, captures caller information, routes calls based on rules you define, and sends you a conversation summary within seconds. You can create multiple agents for different tasks reception, helpdesk, surveys, or after-hours support each with a customizable voice and personality.

No. Our AI automation platform includes pre-built templates and applications designed for business users. Your team uses ready-made apps for RFP response, document analysis, marketing, and project management without writing a single prompt. Administrators can customize and create new applications for your specific workflows.

We use a combination of network monitoring, SaaS management tools, Microsoft Graph integrations, and endpoint scanning to identify AI-related traffic, unauthorized browser extensions, and consumer-grade AI platforms in use across your organization. Our monitoring is continuous not a one-time audit.

Yes. We create custom AI Acceptable Use Policies tailored to your industry, compliance requirements, and risk tolerance. Our policies define approved tools, data handling procedures, prompt security guidelines, and a structured intake process for evaluating new AI tools.

A typical assessment takes 2–4 weeks depending on the size and complexity of your environment. You receive a detailed report showing your current AI usage, risk exposure, compliance gaps, and a prioritized action plan.

Buying AI tools without governance creates Shadow AI risk. Implementing governance without enterprise tools leaves your team using consumer AI anyway. Level5 provides both a secure enterprise AI platform your team actually wants to use AND the governance, policies, and monitoring that keep your organization safe. We deploy it, manage it, and secure it as part of your managed IT relationship.