Our Company and Our Culture

Based in Boca Raton’s bustling business district, Level5 was founded in 2008 under the guidance of Chief Technology Officer Ben Filippelli, a recognized expert in the technology industry. After developing an accounting software company and taking it public that year, Ben sold his company and decided to embrace the tenet of “do what you love,” directing his focus to the technical side of IT and business technology as a Managed Services Provider.

Today, Level5 is the manifestation of Ben’s decades of innovation/technology prowess and COO Theon Paulino’s uncompromising principles of customer service. To further set ourselves apart from the pack and create a different kind of IT services for business, Level5 created a fully redundant IT environment to keep core services controlled in-house, breaking away from the standard practice of outsourcing IT to 3rd party vendors.

The Basis for Our Name – and Our Philosophy. 

The name Level5 was inspired by Jim Collins’ acclaimed book on business leadership, Good to Great: Why Some Companies Make the Leap…and Others Don’t. “Level 5 leadership” refers to the very top pinnacle in the hierarchy of leadership capabilities. After many years of research, Collins discovered that all of the great organizations he studied were headed by what he referred to as “Level 5 Leaders.” These leaders have a unique combination of fierce resolve and humility. They do not seek success for their own glory; rather, success is necessary so that the team and organization can thrive. Leaders at the other four levels may be successful, but they are unable to elevate their companies – or their clients – from mediocrity to sustained excellence.

It’s a concept that so deeply resonated with our founders that it became the foundation of all we do. From our inception, we knew that we didn’t want to be just one more “good IT support company” in this overcrowded space. We wanted to make the leap to great – to take the thing that we do best in the world and use it to become something exceptional, to do things differently, and to show our clients a way of thinking and a brand of service that they cannot get from just anyone else. We’ve so internalized the idea of “Level 5 leadership” that it’s become the standard we hold ourselves to… and invite you to hold us to as well.

Managed IT Services Company in Boca Raton, FL | Level5 Management

Who We Serve

While our clients span the US and several different countries, we are headquartered in Boca Raton, Florida, where we’ve been dedicated to serving South Florida businesses for many years.

Palm Beach County:

Jupiter

Palm Beach Gardens

West Palm Beach

Boynton Beach

Delray Beach

Boca Raton

Palm Beach Gardens

North Broward:

Deerfield Beach

Parkland

Coconut Creek

Pompano Beach

Margate

Dade County:

Miami

“Level 5 leaders channel their ego needs away from themselves and into the larger goal of building a great company. It’s not that Level 5 leaders have no ego or self-interest. Indeed, they are incredibly ambitious—but their ambition is first and foremost for the institution, not themselves.” —Jim Collins, Good to Great

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Our Leadership

Ben Filippelli - Chief Technology Officer at Level5 Management | Managed IT Services Company

Ben Filippelli
Chief Technology Officer

As one of the company’s founding partners, Ben is the CTO as well as the architect and builder of Level5’s entire technology platform. He is also the creator of all customized platforms for our clients, and the director of all internal and external technology.

More About Ben

Ben Filippelli

Chief Technology Officer 

As one of the company’s founding partners (which is why we don’t call him a nerd to his face), Ben is the CTO as well as the architect and builder of Level5’s entire technology platform. He is also the creator of all customized platforms for our clients, and the director of all internal and external technology. 

After earning his BS in Computer Science at Arizona State in 1995, Ben started an accounting software and security company called NetWorth, which he and his partners took public in 2003. Needing to fulfill his restless affinity for puzzle-solving and the ongoing challenge of always finding the next best ways to use IT to make businesses more competitive, he decided to sell the company in 2007 to redirect his focus more to the technical side of IT. Born the following year, Level5 Management is Ben’s fanaticism for business IT manifested.

Always infatuated with figuring out and developing the fastest, easiest, most exceptional and most efficient possible way of doing things, Ben threw himself into creating our unique automated IT Monitoring Platform, which has changed the way our clients view IT and eliminated the need to go to client’s offices for most issues – solving the problem of the interrupted workday.

Like most nerds, he spends a good portion of his spare time researching and buying new technology (seriously… for enjoyment) and playing video games with his sons. He does try and squeeze some time in for his wife, who is obviously a saint. Ben admits his greatest flaw is not understanding fashion faux pas. He often mixes prints and non-matching colors.  

Ben is a member of the Ascii group, TechTribe, BNI, and the Boca Raton Chamber of Commerce, as well as the winner of several Microsoft awards, His favorite quote is, “If you need inspiring words, don’t do it.“ (Elon Musk)

Theon Paulino - Chief Operations Officer at Level5 Management

Theon Paulino
Chief Operations Officer

The adamant Type A personality that governs all the company’s internal and external business operations, Theon’s preoccupation with detail and uncompromising insistence on creating a second-to-none client experience means she runs a pretty tight ship here at Level5 — but she doesn’t do it stone-faced.

More About Theon

Theon Paulino

Chief Operating Officer

The fact that founding partner and COO Theon Paulino is a competitive marathon runner whose greatest source of pride is her work ethic might make her seem like she’s “all business, all the time,” but her sharp sarcastic sense of humor can be pretty disarming. As the adamant Type A personality that governs all the company’s internal and external business operations, Theon’s preoccupation with detail and uncompromising insistence on creating a second-to-none client experience means she runs a pretty tight ship here at Level5 — but she doesn’t do it stone-faced. 

Before founding Level5 Management, Theon spent over a decade in Manhattan and the Palm Beaches as a client service consultant, where she had her “aha moment”: the only way to create the best possible client experience is to create an environment for employees that allows them to have a true personal stake in client satisfaction and benefit directly from the company’s success. She realized that to set a new bar for “Above and Beyond” service, she needed to set rigid standards not only for what she provides clients, but for how she connects with her employees. As a result of her philosophy, we know that when clients rave about our team, it’s because our team raves about our culture; Theon has shaped a dynamic of fearlessly-open communication, close-knit loyalty, and the ability to balance hard work with laughter (and okay…we really like the structured quarterly bonus plan and employee perks she’s created too). 

When she isn’t being mentioned on Top Executive lists or competing in the NY Marathon and the Spartan Super, Theon’s usually hanging out with her equally-hilarious family — her husband and two sons, and (her biggest weakness) the four rescue dogs that rule her household. Theon cites her strong connection with her family as her driving force. Her mother, who was one of her biggest influences, always told her to live by life’s simplest rule: “Treat others as you want to be treated”. Theon says this doctrine of her mother’s has been the foundation for everything she has done in both her personal and professional lives.

Steven Cole
Director of Operations

Meet Steven Cole, our Director of Operations. Steven has been with the company since 2021 and has worked tirelessly to make it the success it is today. He is highly experienced in helping our existing customers get the most out of their services, as well as helping to grow the company as a whole. His knowledge and dedication to the company are invaluable and have helped to make it what it is today.

More About Steven

Steven Cole

Director of Operations

Meet Steven Cole, our Director of Operations. Steven has been with the company since 2021 and has worked tirelessly to make it the success it is today. He is highly experienced in helping our existing customers get the most out of their services, as well as helping to grow the company as a whole. His knowledge and dedication to the company are invaluable and have helped to make it what it is today.  

Before joining the company, Steven was in the financial industry and gained invaluable experience from the sector. He brings a wealth of knowledge to the team and always has an eye on the bigger picture. On top of being a great leader, he is also a great friend to the team. He is always willing to lend a helping hand and take the time to listen to his colleagues’ ideas.  

Steven is an incredible asset to the team. His dedication and passion for what he does is truly inspiring and sets an example for the rest of us. He is always looking for ways to improve our processes, while maintaining the highest standards of customer service. We are very lucky to have Steven as part of the team and look forward to continuing to work with him in the future.

Logan Henderson
Marketing Coordinator

Meet Logan Henderson, our Marketing Coordinator here at the company. He’s in charge of developing and implementing marketing strategies that drive business growth and engagement. With a keen eye for detail and a passion for all things marketing, Logan is an invaluable member of our team. He’s always looking for new and innovative ways to connect with our audience and promote our brand. Whether it’s through social media campaigns, email marketing, or event planning, Logan is dedicated to ensuring that our marketing efforts are both effective and impactful.

More About Logan

Logan Henderson

Marketing Coordinator
With 9 years of experience in the marketing field, Logan is a true expert in his field. He has a deep understanding of the industry and is able to stay on top of the latest trends and strategies. He’s able to think outside the box and come up with creative solutions that set our company apart. He is able to apply his wealth of knowledge and experience to develop marketing strategies that are tailored to our specific needs, and that deliver results.
 
Logan’s entrepreneurial spirit shines through in his work. He has owned and sold a company, which has given him an understanding of the business landscape from multiple perspectives, and has made him well-equipped to navigate the challenges that come with developing marketing strategies for businesses. He’s able to think strategically and make decisions that drive growth, and he’s always on the lookout for new opportunities to expand our reach.
 
Logan is an extroverted individual, who is naturally outgoing and loves connecting with people. He’s great at building relationships and is able to connect with people at all levels. He is able to be a great communicator, which makes him an ideal team leader. He’s always eager to share his ideas and collaborate with others, and his enthusiasm is contagious. He’s also a problem solver, who is able to come up with ideas for almost anything. He’s an invaluable asset to the team, and we’re lucky to have him on board.

 

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Want to learn more about how level5 can improve your IT systems? Contact us today to schedule a free discovery call. Our experts will assess your IT systems and provide insights on how to improve them. Don't miss out on this opportunity to unlock the potential of your business. 

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