Our Company and Our Culture

Based in Boca Raton’s bustling business district, Level5 was founded in 2008 under the guidance of Chief Technology Officer Ben Filippelli, a recognized expert in the technology industry. After developing an accounting software company and taking it public that year, Ben sold his company and decided to embrace the tenet of “do what you love,” directing his focus to the technical side of IT and business technology as a Managed Services Provider.

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Today, Level5 is the manifestation of Ben’s decades of innovation/technology prowess and COO Theon Paulino’s uncompromising principles of customer service. To further set ourselves apart from the pack and create a different kind of IT services for business, Level5 created a fully redundant IT environment to keep core services controlled in-house, breaking away from the standard practice of outsourcing IT to 3rd party vendors.

The Basis for Our Name – and Our Philosophy. 

The name Level5 was inspired by Jim Collins’ acclaimed book on business leadership, Good to Great: Why Some Companies Make the Leap…and Others Don’t. “Level 5 leadership” refers to the very top pinnacle in the hierarchy of leadership capabilities. After many years of research, Collins discovered that all of the great organizations he studied were headed by what he referred to as “Level 5 Leaders.” These leaders have a unique combination of fierce resolve and humility. They do not seek success for their own glory; rather, success is necessary so that the team and organization can thrive. Leaders at the other four levels may be successful, but they are unable to elevate their companies – or their clients – from mediocrity to sustained excellence.

It’s a concept that so deeply resonated with our founders that it became the foundation of all we do. From our inception, we knew that we didn’t want to be just one more “good IT support company” in this overcrowded space. We wanted to make the leap to great – to take the thing that we do best in the world and use it to become something exceptional, to do things differently, and to show our clients a way of thinking and a brand of service that they cannot get from just anyone else. We’ve so internalized the idea of “Level 5 leadership” that it’s become the standard we hold ourselves to… and invite you to hold us to as well.

Who We Serve

While our clients span the US and several different countries, we are headquartered in Boca Raton, Florida, where we’ve been dedicated to serving South Florida businesses for many years.

Palm Beach County:

North Broward:

Dade County:

Level 5 leaders channel their ego needs away from themselves and into the larger goal of building a great company. It’s not that Level 5 leaders have no ego or self-interest. Indeed, they are incredibly ambitious—but their ambition is first and foremost for the institution, not themselves.” —Jim Collins, Good to Great

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Our Leadership

Ben Filippelli
Chief Technology Officer

As one of the company’s founding partners, Ben is the CTO as well as the architect and builder of Level5’s entire technology platform. He is also the creator of all customized platforms for our clients, and the director of all internal and external technology.

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Theon Paulino
Chief Operations Officer

The adamant Type A personality that governs all the company’s internal and external business operations, Theon’s preoccupation with detail and uncompromising insistence on creating a second-to-none client experience means she runs a pretty tight ship here at Level5 — but she doesn’t do it stone-faced.

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Joanna Heath
Director of Marketing and Sales

As our Director of Sales and Marketing, Joanna is often the first point of contact for our clients, partners, and the public. Joanna designs outreach strategy, creates our digital content, and toils in the minutiae of things like Search Engine Optimization.

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Nicholas Vargas
Service Manager

Nick leads the support team as our Service Manager and a resolution-finder for the most complex IT issues. He’s also a bit of a certification collector: he’s a certified Microsoft professional, has obtained his Windows Fundamentals certifications, and continues to pursue his Network Plus certification.

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Get a Free Consultation

Want to learn more about how Level5 can improve your IT systems? Contact us today to schedule a free consultation.

Get Started Call Today: (561) 509-2077