Ben Filippelli

Chief Information Security Officer 

As one of the company’s founding partners (which is why we don’t call him a nerd to his face), Ben is the CTO as well as the architect and builder of Level5’s entire technology platform. He is also the creator of all customized platforms for our clients, and the director of all internal and external technology. 

After earning his BS in Computer Science at Arizona State in 1995, Ben started an accounting software and security company called NetWorth, which he and his partners took public in 2003. Needing to fulfill his restless affinity for puzzle-solving and the ongoing challenge of always finding the next best ways to use IT to make businesses more competitive, he decided to sell the company in 2007 to redirect his focus more to the technical side of IT. Born the following year, Level5 Management is Ben’s fanaticism for business IT manifested.

Always infatuated with figuring out and developing the fastest, easiest, most exceptional and most efficient possible way of doing things, Ben threw himself into creating our unique automated IT Monitoring Platform, which has changed the way our clients view IT and eliminated the need to go to client’s offices for most issues – solving the problem of the interrupted workday.

Like most nerds, he spends a good portion of his spare time researching and buying new technology (seriously… for enjoyment) and playing video games with his sons. He does try and squeeze some time in for his wife, who is obviously a saint. Ben admits his greatest flaw is not understanding fashion faux pas. He often mixes prints and non-matching colors.  

Ben is a member of the Ascii group, TechTribe, BNI, and the Boca Raton Chamber of Commerce, as well as the winner of several Microsoft awards, His favorite quote is, “If you need inspiring words, don’t do it.“ (Elon Musk)

Theon Paulino

Chief Operating Officer

The fact that founding partner and COO Theon Paulino is a competitive marathon runner whose greatest source of pride is her work ethic might make her seem like she’s “all business, all the time,” but her sharp sarcastic sense of humor can be pretty disarming. As the adamant Type A personality that governs all the company’s internal and external business operations, Theon’s preoccupation with detail and uncompromising insistence on creating a second-to-none client experience means she runs a pretty tight ship here at Level5 — but she doesn’t do it stone-faced. 

Before founding Level5 Management, Theon spent over a decade in Manhattan and the Palm Beaches as a client service consultant, where she had her “aha moment”: the only way to create the best possible client experience is to create an environment for employees that allows them to have a true personal stake in client satisfaction and benefit directly from the company’s success. She realized that to set a new bar for “Above and Beyond” service, she needed to set rigid standards not only for what she provides clients, but for how she connects with her employees. As a result of her philosophy, we know that when clients rave about our team, it’s because our team raves about our culture; Theon has shaped a dynamic of fearlessly-open communication, close-knit loyalty, and the ability to balance hard work with laughter (and okay…we really like the structured quarterly bonus plan and employee perks she’s created too). 

When she isn’t being mentioned on Top Executive lists or competing in the NY Marathon and the Spartan Super, Theon’s usually hanging out with her equally-hilarious family — her husband and two sons, and (her biggest weakness) the four rescue dogs that rule her household. Theon cites her strong connection with her family as her driving force. Her mother, who was one of her biggest influences, always told her to live by life’s simplest rule: “Treat others as you want to be treated”. Theon says this doctrine of her mother’s has been the foundation for everything she has done in both her personal and professional lives.

Steven Cole

Director of Operations

Meet Steven Cole, our Director of Operations. Steven has been with the company since 2021 and has worked tirelessly to make it the success it is today. He is highly experienced in helping our existing customers get the most out of their services, as well as helping to grow the company as a whole. His knowledge and dedication to the company are invaluable and have helped to make it what it is today.  

Before joining the company, Steven was in the financial industry and gained invaluable experience from the sector. He brings a wealth of knowledge to the team and always has an eye on the bigger picture. On top of being a great leader, he is also a great friend to the team. He is always willing to lend a helping hand and take the time to listen to his colleagues’ ideas.  

Steven is an incredible asset to the team. His dedication and passion for what he does is truly inspiring and sets an example for the rest of us. He is always looking for ways to improve our processes, while maintaining the highest standards of customer service. We are very lucky to have Steven as part of the team and look forward to continuing to work with him in the future.