Simple Setup Checklist for Microsoft Teams

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Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for in-app co-authoring, just to name a few. During the pandemic, the popularity of Teams skyrocketed. User numbers for MS Teams jumped from 20 million in November 2019 to 75 million in April 2020. As of […]

7 Things to Consider When Getting a New Computer to Avoid Buyer’s Remorse

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Have you ever bought a new computer and then had buyer’s remorse a few months later? Maybe you didn’t pay attention to the storage capacity and ran out of space. Or you may have glossed over memory and experienced constant freeze-ups. An investment in a new PC isn’t something you want to do lightly. Doing […]

7 Apps That Can Help You Improve Customer Experience in 2023

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Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on their phones and see it on their doorstep the next […]

How to Defend Against Ransomware with LAN ZeroTrust and Managed Services


The first recorded ransomware attack occurred in 1989. An AIDS researcher named Joseph Popp mailed floppy disks around the world to attendees of the World Health Organization’s AIDS conference. A few days after the floppy disk was inserted, the malware it installed locked the computer and demanded a $189 payment to a PO box in […]

The Microsoft OneDrive phishing email every 0365 business user should know about

A Microsoft OneDrive phishing email that began appearing in 2019 is making the rounds again. The Level5 IT team is receiving calls from both clients and colleagues about the scam, which affects business email accounts. Most troubling? Unlike most phishing emails, this one seems to send from genuine user email addresses instead of fake accounts […]

10 Things You Didn’t Know You Could Do with Microsoft 365

Microsoft 365 apps you need to know about If you’re doing business in 2021 (and working with a Managed Service Provider), you’re likely harnessing the power of Microsoft O365 via Word, Excel, PowerPoint, and Teams. But chances are you haven’t dug past the basics of Microsoft 365. Get to know the right Microsoft 365 apps […]

How to Maintain Cybersecurity While Traveling

Go ahead and leave your shoes on a Caribbean beach. Just don’t leave your business data there. Here are our experts top tips for staying cybersecure while traveling. If you’ve spent any part of 2021 scrolling through the news, you’ve probably noticed some recurring themes.  Coverage of the latest cybersecurity breach or ransomware attack of […]

Law Office Technology That Saves Time & Improves Security

For lawyers and their law firms, figuring out what law office technology works best is always a challenge— and often an ongoing struggle. Whether you are a brand new attorney just starting out or a well-established firm, one fact is key: you must embrace technology. Over the past 15 years of specializing in IT for […]

What Businesses Need to Know About the Kaseya Ransomware Attack

Before it even started, the holiday weekend proved to be the opposite of relaxed for thousands of organizations as the world learned of the latest in a persistent string of massive ransomware events.  While it will likely be weeks before the full scope of the damage becomes apparent, the Kaseya VSA attack has been confirmed […]

The Cyber Risks of Amazon Prime Day

Security experts anticipate a surge of Prime Day cyberattacks as 2021’s cybersecurity crisis rages on Today kicks off Amazon Prime Day, which runs from June 21-22 this year. In American culture, the online mega-retailer’s annual sales event has become almost a national holiday. Last year’s event brought in $10.4 billion for the corporate giant. But […]

Colonial Pipeline Was Looking for a Cybersecurity Manager Before the Ransomware Attack That Threatened the U.S. Fuel Supply

Colonial Pipeline was looking for a cybersecurity manager in the months before the attack. It didn’t find one.  It’s one of the most disruptive cybersecurity events to ever happen in the U.S. On Friday, Georgia-based Colonial Pipeline announced that the company has been victimized by a ransomware attack that’s led to the halting of all […]

Why Your IT Service Provider Should Be Providing IT Security Awareness Training to Your Employees

Research shows that IT security awareness training is a critical component of business security. If your IT service provider isn’t offering training to your employees, you aren’t being protected. Your employees can be your biggest threat, or your best protection. We see it every day as IT security experts.  For bad actors looking for a […]

If the IT Industry Only Had a Heart

How an ambitious client relations executive entered the IT industry and created the top-rated IT provider in Palm Beach County Theon Paulino is the Chief Operations Officer at Level5 Management. The Managed IT Service company is Boca Raton’s top-rated provider of cloud management, IT security, and network support for businesses.  Unlike the rest of the […]

Is Your Business At Risk of Data Loss?

The 7 Most Common Causes of Business Data Loss As the leading IT security experts and Backup and Disaster Recovery provider (BDR) in Boca Raton, there are a few statistics that make us shudder. One of the most concerning? 80 percent of businesses surveyed say that they are confident that they would survive a significant […]

SMBs Fall Victim to Sophisticated Ongoing Attack on Microsoft Exchange

Level5 Management Assists South Florida Businesses As IT Security Providers Scramble to Determine Which Organizations Have Been Affected BOCA RATON — Over the weekend, the White House and U.S. national security officials issued an urgent warning, calling the massive zero-day attack on Microsoft’s Exchange business email an “active, ongoing threat.” On Sunday, press secretary Jen […]

The Office “IT Guys”: Refuting (and Embracing) Stereotypes About Tech Support and IT Providers

What pop culture gets wrong — and right — about IT support You’d be hard-pressed to put together a group of people in any American workplace who can’t recite a few lines from the iconic TV show The Office. Indeed, the show (Netflix’s most-watched-show in history until the series was reclaimed by its creator network […]

Does Your Business Have an IT Issue?

Here’s some hints that it may be time to consider managed IT support outsourcing As someone who owns or runs a SMB, your day to day is pretty packed. You’re likely the major decision maker — the one who is ultimately tasked with keeping the company growing, keeping everyone and everything working, and keeping your […]

Why a Managed Services Provider is the Solution to So Many Business’s IT Problems

What You Need to Know About Choosing the Right Type of IT Provider for Your Business The Mistake Businesses Make in Managing IT Infrastructure Yes, we know. Business IT is one of those things that most businesspeople don’t really want to spend their limited time thinking about. So one can hardly be blamed for not […]

Beware the Clones: How Cybercriminals Use Website Trickery to Gain Access to Your Business Data and Personal Information

Website cloning has made phishing attempts much less easier to spot. Whether you realize it or not, some of the smartest professionals in your industry have fallen victim. Did you catch the 2019 film “Us?” Or any of the riffs and remakes of “Invasion of the Bodysnatchers?” If so, you probably remember why the idea […]

How to Avoid Cyber Scams this Holiday Shopping Season

Online shopping is rife with security issues, but you can outsmart the risks. Today kicks off the 10-day countdown to Christmas. (If you’re like the millions who haven’t even started shopping yet, do what you can to suppress your panic.) With holiday commerce projected to take place online this year more than any before it, […]

MSP business planning for 2021: What you should consider

From remote working to new security threats, 2020 introduced a range of new dynamics for MSPs. Here are four important considerations to address in your business planning for 2021. However exhausting and obvious the sentiment may be — and however redundantly it’s been conveyed by months of memes and dark sarcasm — it bears repeating […]

Are Your Employees’ Smartphones Putting Your Business At Risk?

Even before the Covid pandemic forced a mass acceleration of the shift to remote work, 67 percent of us were using our personal smartphones for work. For employers, the BYOD (Bring Your Own Device) trend has seemed like a huge win. After all, according to Cisco, BYOD generates $350 in cost-savings per year per employee, […]

5 Ways to Keep Your Remote Workers Happy (and Why Nurturing Employee Morale During the Work From Home Era is Good for Cybersecurity)

Contented employees make vigilant teams; vigilant teams help make secure networks Nearly a full fifth of the workforce is now telecommuting full time, and it’s likely your business is supporting at least some level of remote work.  From a business IT perspective, we spend a lot of time talking about the implications this has for […]