Customers look for convenience. In today’s world that means technology that makes their life easier. From webforms to POS systems, you need to keep the customer experience in mind in all you do. When people aren’t happy with their experience interacting with a company, they leave. And their experience might not have anything to do […]
20
Apr
Apr
Microsoft 365 is one of the most popular cloud platforms in the world, with about 345 million paid seats. Microsoft cloud tools numbers were up 32% in Q3 2022 compared to the previous year. One of the reasons for its continued growth is the suite of cloud tools offered in the service. Users get a […]
10
Mar
Mar
Microsoft released the Windows 11 operating system (OS) over a year ago. It was largely well-received as stable and user-friendly. The OS is not a large departure from the Windows 10 experience. But it does offer a lot of enhancements over the older environment. Yet with several improvements and a free upgrade for Windows 10 […]
With the upcoming Federal Trade Commission (FTC) safeguards and IT requirements for businesses, its important that you know exactly what needs to be done to keep your business up-to-date. The new regulations will affect any business of any size, no matter if you’re a small business owner or a large corporation. So, lets dive into […]
25
Jan
Jan
The new year has just begun and it’s a time of renewal as we plan for the possibilities to come in 2023. It’s also a time when you need to plan for resiliency in the face of ever-present cyberattacks. Sixty-eight percent of surveyed business leaders feel that cybersecurity risks are getting worse. They have a […]
04
Dec
Dec
Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on their phones and see it on their doorstep the next […]
02
Jul
Jul
The first recorded ransomware attack occurred in 1989. An AIDS researcher named Joseph Popp mailed floppy disks around the world to attendees of the World Health Organization’s AIDS conference. A few days after the floppy disk was inserted, the malware it installed locked the computer and demanded a $189 payment to a PO box in […]
A Microsoft OneDrive phishing email that began appearing in 2019 is making the rounds again. The Level5 IT team is receiving calls from both clients and colleagues about the scam, which affects business email accounts. Most troubling? Unlike most phishing emails, this one seems to send from genuine user email addresses instead of fake accounts […]
Microsoft 365 apps you need to know about If you’re doing business in 2021 (and working with a Managed Service Provider), you’re likely harnessing the power of Microsoft O365 via Word, Excel, PowerPoint, and Teams. But chances are you haven’t dug past the basics of Microsoft 365. Get to know the right Microsoft 365 apps […]
Go ahead and leave your shoes on a Caribbean beach. Just don’t leave your business data there. Here are our experts top tips for staying cybersecure while traveling. If you’ve spent any part of 2021 scrolling through the news, you’ve probably noticed some recurring themes. Coverage of the latest cybersecurity breach or ransomware attack of […]
For lawyers and their law firms, figuring out what law office technology works best is always a challenge— and often an ongoing struggle. Whether you are a brand new attorney just starting out or a well-established firm, one fact is key: you must embrace technology. Over the past 15 years of specializing in IT for […]
Before it even started, the holiday weekend proved to be the opposite of relaxed for thousands of organizations as the world learned of the latest in a persistent string of massive ransomware events. While it will likely be weeks before the full scope of the damage becomes apparent, the Kaseya VSA attack has been confirmed […]
Security experts anticipate a surge of Prime Day cyberattacks as 2021’s cybersecurity crisis rages on Today kicks off Amazon Prime Day, which runs from June 21-22 this year. In American culture, the online mega-retailer’s annual sales event has become almost a national holiday. Last year’s event brought in $10.4 billion for the corporate giant. But […]
Colonial Pipeline was looking for a cybersecurity manager in the months before the attack. It didn’t find one. It’s one of the most disruptive cybersecurity events to ever happen in the U.S. On Friday, Georgia-based Colonial Pipeline announced that the company has been victimized by a ransomware attack that’s led to the halting of all […]
Research shows that IT security awareness training is a critical component of business security. If your IT service provider isn’t offering training to your employees, you aren’t being protected. Your employees can be your biggest threat, or your best protection. We see it every day as IT security experts. For bad actors looking for a […]
For Managed Service Provider peers, IT for Business, IT Management
If the IT Industry Only Had a Heart
08
Apr
Apr
How an ambitious client relations executive entered the IT industry and created the top-rated IT provider in Palm Beach County Theon Paulino is the Chief Operations Officer at Level5 Management. The Managed IT Service company is Boca Raton’s top-rated provider of cloud management, IT security, and network support for businesses. Unlike the rest of the […]
The 7 Most Common Causes of Business Data Loss As the leading IT security experts and Backup and Disaster Recovery provider (BDR) in Boca Raton, there are a few statistics that make us shudder. One of the most concerning? 80 percent of businesses surveyed say that they are confident that they would survive a significant […]
Level5 Management Assists South Florida Businesses As IT Security Providers Scramble to Determine Which Organizations Have Been Affected BOCA RATON — Over the weekend, the White House and U.S. national security officials issued an urgent warning, calling the massive zero-day attack on Microsoft’s Exchange business email an “active, ongoing threat.” On Sunday, press secretary Jen […]
What pop culture gets wrong — and right — about IT support You’d be hard-pressed to put together a group of people in any American workplace who can’t recite a few lines from the iconic TV show The Office. Indeed, the show (Netflix’s most-watched-show in history until the series was reclaimed by its creator network […]
Here’s some hints that it may be time to consider managed IT support outsourcing As someone who owns or runs a SMB, your day to day is pretty packed. You’re likely the major decision maker — the one who is ultimately tasked with keeping the company growing, keeping everyone and everything working, and keeping your […]
What You Need to Know About Choosing the Right Type of IT Provider for Your Business The Mistake Businesses Make in Managing IT Infrastructure Yes, we know. Business IT is one of those things that most businesspeople don’t really want to spend their limited time thinking about. So one can hardly be blamed for not […]
Website cloning has made phishing attempts much less easier to spot. Whether you realize it or not, some of the smartest professionals in your industry have fallen victim. Did you catch the 2019 film “Us?” Or any of the riffs and remakes of “Invasion of the Bodysnatchers?” If so, you probably remember why the idea […]
Online shopping is rife with security issues, but you can outsmart the risks. Today kicks off the 10-day countdown to Christmas. (If you’re like the millions who haven’t even started shopping yet, do what you can to suppress your panic.) With holiday commerce projected to take place online this year more than any before it, […]
From remote working to new security threats, 2020 introduced a range of new dynamics for MSPs. Here are four important considerations to address in your business planning for 2021. However exhausting and obvious the sentiment may be — and however redundantly it’s been conveyed by months of memes and dark sarcasm — it bears repeating […]